Gaastra Matrix sail 2023

Our store accepts multiple payment methods, such as Paypal, credit cards (Visa, MasterCard, American Express, Apple Pay, Google Pay), bank transfers.

Our shipping services are provided through GLS and DHL Express, ensuring your package is tracked and insured for a secure delivery experience.

For European destinations, expect a standard delivery time of 1 - 2 business days, while for other global locations, it typically takes 2 - 4 business days.

We ship outside Europe all packages with DHL Express. Delivery times 2 - 4 working days.

For our customers in Switzerland, all prices are displayed excluding VAT. After you enter your country at checkout or change the country to Switzerland at the top of our page, you will see prices with VAT (Slovenian VAT of 22%) excluded.

We ship via DHL Express, and after shipping, DHL will send you an invoice for the Swiss VAT, which is typically 7.7%.

We operate from Slovenia, a member of the European Union.

Indeed, for orders sent to nations outside the European Union, import taxes, customs duties, and other fees imposed by the destination country may apply.

These additional costs are the recipient's responsibility and must be settled by them.

We don't have any influence over these charges and cannot foresee their amount, as customs regulations differ greatly between countries.

For further clarity, it's advisable to reach out to your local customs office.

Items that are available in our Slovenian European Union inventory are dispatched within 24 hours. For products held in our European Distributor's warehouse, shipping occurs within 3 to 7 working days.

Free delivery within Europe on orders over 59.90 €.

Free delivery over 299€ rest of world. "Shipping with DHL express"

However, for bulky items like surfboards, windsurf boards, and masts, extra fees might apply based on your location.

The final shipping cost will be displayed at the time of checkout.

Shipping to islands is generally not free for orders above 149 €, but most European islands, approximately 99%, qualify for free shipping.

Please get in touch with us for confirmation before placing your order, as it may be subject to cancellation if not verified.

For specific locations, shipping is complimentary to Greece Island and Spain's Menorca, Mallorca, and Ibiza.

Our extensive collection includes over 1.800 products, obtained directly from our Slovenian inventory and our European Distributor Stock.

This broad selection enables us to present the best deals and the most competitive prices available.

While obtaining products from various locations may lead to a bit more time for order delivery, we assure you that the exceptional quality and cost savings justify the additional waiting period!

The main distinction between A and B quality products is in their appearance. B quality items might show slight design differences or small cosmetic flaws, however, these do not impact their performance. B quality products adhere to Duotone's rigorous standards of functionality and longevity, offering a cost-effective choice for those who are comfortable with minor visual discrepancies.

What is VAT-Free Shopping?

VAT-Free Shopping means that customers outside the European Union (EU) are not charged Value Added Tax (VAT) on their purchases. This allows international customers to benefit from lower prices.

2. Who is eligible for VAT-Free Shopping?

Customers whose orders are shipped to addresses outside the EU are eligible for VAT-Free Shopping. During the checkout process, if you select a non-EU shipping address, the prices will automatically adjust to exclude VAT.

3. How do I see VAT-free prices on Surf-Store.com?

To view VAT-free prices, ensure your shipping address is outside the EU. Once you select a non-EU country during checkout, the prices will update to reflect the VAT exclusion.

How do companies purchase VAT-free?

• Outside the EU: Companies should provide a non-EU shipping address during checkout. The system will automatically adjust to exclude VAT.
• Within the EU: Companies need to provide a valid VAT registration number during the checkout process. Our system will verify the VAT number and adjust the pricing accordingly.

4. Will I be charged any additional fees or taxes upon delivery?

While we do not charge VAT for non-EU shipments, your order may be subject to import duties, taxes, and fees upon arrival in your country. These charges vary by country and are not included in our pricing. We recommend checking with your local customs office for more information.

5. How can I confirm that my order is VAT-free?

During the checkout process, after you enter a non-EU shipping address, you will see a breakdown of the charges. The VAT will be listed as zero, confirming that your order is VAT-free.

6. Can I receive a VAT refund if I am visiting the EU and returning home with my purchases?

Our VAT-free policy applies only to orders shipped outside the EU. If you are purchasing items to take with you while visiting the EU, you may be eligible for a VAT refund through other schemes, but these are not handled directly by us. We recommend consulting local regulations regarding VAT refunds for visitors.

7. What happens if I return my order?

Our standard return policy applies to VAT-free purchases. If you return an item, you will be refunded the amount paid at checkout, excluding any shipping fees. Import duties and taxes paid in your country are non-refundable.

8. Can I see VAT-free prices before checkout?

Currently, VAT-free prices are displayed during the checkout process once you enter a non-EU shipping address. This ensures that customers from EU countries see prices that include VAT.

9. Who can I contact for more information?

If you have any questions about VAT-free shopping or need assistance, please contact our customer service team at info@surf-store.com. We are here to help!