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INFO FOR BUYERS

🇪🇺 EU Customers: All prices include VAT (22%). You will pay no extra taxes or duties upon delivery.
🌍 Non-EU Customers: Once you select your shipping country at checkout, VAT will be automatically deducted. Import duties or customs fees may apply based on your country's rules.
🇨🇭 Swiss Customers: Prices will be shown without 22% Slovenian VAT after you select Switzerland as the delivery country. After shipping, UPS will send you an invoice to pay 7.7% Swiss VAT. Normally, no additional import duties apply.

🏢 Buying as an EU Company with a valid VAT ID?
Enter your VAT number in the EU VAT ID validation field above the cart. Prices will update to show 22% VAT excluded totals.
⚠️ The billing and delivery address must match. We cannot ship to a different address than what is listed on the invoice.

🚚 Shipping Rates

🇪🇺 European Union

  • Orders over €99.90 → ✅ Free Shipping
  • Orders under €99.90 → €9.90

Shipped via DHL Express or GLS (select at checkout).

🇨🇭 Switzerland

  • Orders under €299 → €14.90
  • Orders over €299 → ✅ Free UPS Saver Express Shipping

All orders ship with UPS Saver Express — tracked and insured.
⚠️ Oversized items (e.g. boards, sails, masts, booms) may incur extra charges calculated at checkout.

🌍 Rest of the World

  • Orders under €299 → €15.00
  • Orders over €299 → ✅ Free DHL Express Shipping

⚠️ Oversized items (boards, sails, booms, etc.) may require additional charges based on destination.

💡 The final delivery price will be clearly shown at checkout after you select your shipping country.

📦 Shipping Time:
Items ship from our EU warehouse (Slovenia) within 1–5 working days based on stock location.

Estimated Delivery Times:

  • ✅ UPS Express (EU): 24h after dispatch
  • 📦 GLS (EU): 1–5 working days (used for larger items)
  • ✈️ UPS & DHL Express (worldwide): 2–5 working days

📏 Oversized Items Notice:
Products such as windsurf boards, hard SUPs, sails, masts, and booms may require a shipping surcharge due to package size. These costs will be shown at checkout where possible.

✅ We are an authorized dealer for premium brands like Duotone, ION, Neilpryde, Fanatic, Cabrinha, JP, Tabou and more. All products are original, brand-new, and include full manufacturer warranty.

💳 Payment Methods:
Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Klarna, iDEAL, and bank transfer.

💶 Pay by bank transfer and get 5% OFF your total order!
After checkout, we’ll send you a PDF invoice with the discount already applied.

💬 Need help choosing the right size or product?

Sport Group d.o.o. • Slovenia
VAT ID: SI72133449
Company Registration Number: 9639861000
Bank: OTP banka d.d. • IBAN: SI56 0400 0028 1605 491

WORLDWIDE DELIVERY

Europe free from 59€ * Rest of World 299€

SECURE PAYMENTS

Visa, Mastercard, Apple Pay,Goole Pay, Paypal, Klarna, Ideal, Amex

DELIVERY PARTNERS

GLS & UPS +DHL Post

AUTHORIZED DEALER

Brands: Duotone, ION, Neilpryde, Fanatic, Cabrihna, JP Australia, Gaastra, Tabou.

FAQ

How long does it typically take for my order to be shipped and delivered?

Shipping times can vary based on the product and your location. Orders from our stock are processed within 24 hours on working days. If items are located in our Europe stock, they will be shipped within 3 - 7 working days. Additionally, you have the option to choose DHL Express delivery, ensuring items are delivered in 24 hours within Europe and 3-5 days for the rest of the world. For expedited or express shipping options, please feel free to contact us via email.

Can I return or exchange an item if it doesn't fit or meet my expectations?

Absolutely! We have a customer-friendly return and exchange policy. If you're not 100% satisfied with your purchase, you can return or exchange it within a 21-day period, provided it's in its original condition, never used, and still has the tags attached. Your satisfaction is our priority!

How do I choose the right equipment for my skill level and needs?

💡 Not sure which equipment is right for your skill level or riding style?

Our product pages include detailed descriptions, sizing charts, and expert guides to help you choose. If you still have questions, our experienced team is here to help you make the best decision for your watersport adventures.

🟢 Contact us anytime:

  • 💬 Live Chat: Click the chat icon in the bottom-right corner of the screen
  • 📱 WhatsApp: +386 71 604 980
  • ✉️ Email: Send us a message and we’ll reply within 15 min - 3 hours
  • 📍 Visit us: Our warehouse and test center is based in Slovenia – pickup available by appointment
Do you offer a warranty or guarantee on the equipment sold on surf-store.com?

Yes, all products come with a manufacturer's warranty. Details can be found on the individual product pages or by contacting our customer service team.Most brands 1 year to maximum 2 years on some items.

What payment methods do you accept on surf-store.com?

We accept payments via:

Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Klarna, iDEAL, and bank transfer.

💶 Pay by bank transfer and get 5% OFF your total order!

After checkout, we'll send you a PDF invoice with the discount already applied.

Do you provide any discounts or promotional codes? How do I go about applying them to my payment?

Bank Payment Discount:

Get 5% discount on your total purchase when you opt for bank payment. Simply send an email to info@surf-store.com, and we will provide you with a tailored offer for your payment.

New Customer Discount:

If you're a new customer, we have a special treat for you! Use the code "surfstore5" during checkout to receive a 5% discount on your first order.

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