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INFO FOR BUYERS

🚚 Free EU shipping over €99.90
⚡ Ships in 1–5 working days
💶 5% off with bank transfer
✅ Authorized dealer · full warranty

🧾 Taxes & VAT

🇪🇺 EU Customers

All prices include 22% VAT. You pay no extra taxes or duties on delivery.

🌍 Non-EU Customers

VAT is automatically deducted once you select your country at checkout. Import duties or customs fees may apply under your local rules.

🇨🇭 Swiss Customers

22% Slovenian VAT is removed after you select Switzerland. UPS bills 7.7% Swiss VAT after delivery. Normally no import duties apply.

🏢 Buying as an EU company with a valid VAT ID? Enter it in the EU VAT ID validation field above the cart — prices update to 22% VAT-excluded totals.
⚠️ Billing and delivery address must match; we can't ship to an address other than the one on the invoice.

🚚 Shipping Rates

🇪🇺 European Union

Orders over €99.90FREE
Orders under €99.90€9.90

Shipped via DHL Express or GLS (choose at checkout).

🇨🇭 Switzerland

Orders over €299FREE
Orders under €299€14.90

All orders ship UPS Saver Express — tracked & insured. ⚠️ Oversized items may incur extra charges at checkout.

🌍 Rest of the World

Orders over €299FREE
Orders under €299€15.00

⚠️ Oversized items (boards, sails, booms, etc.) may require additional charges based on destination.

💡 The final delivery price is shown clearly at checkout once you select your shipping country.

📦 Delivery & Dispatch

Shipping & estimated delivery times

Items ship from our EU warehouse (Slovenia) within 1–5 working days, based on stock location.

  • ✅ UPS Express (EU): 24h after dispatch
  • 📦 GLS (EU): 1–5 working days (used for larger items)
  • ✈️ UPS & DHL Express (worldwide): 2–5 working days
Oversized items notice
Products such as windsurf boards, hard SUPs, sails, masts, and booms may require a shipping surcharge due to package size. These costs are shown at checkout where possible.

💳 Payment & Discounts

We accept

VisaMasterCardAmerican Express Apple PayGoogle PayPayPal KlarnaiDEALBank transfer
💶 Pay by bank transfer and get 5% OFF your total order. After checkout we'll email you a PDF invoice with the discount already applied. Valid only for non-discounted products.
✅ Official authorized dealer for Duotone, ION, Neilpryde, Fanatic, Cabrinha, JP, Tabou and more. All products are original, brand-new, and include full manufacturer warranty.

💬 Need Help Choosing?

Not sure about size or which product fits you best? Our team is happy to help — we usually reply within 15 minutes to 3 hours.

✉️ Email us
Sport Group d.o.o. • Slovenia
VAT ID: SI72133449  ·  Reg. No: 9639861000
Bank: OTP banka d.d.  ·  IBAN: SI56 0400 0028 1605 491

FAQ

How long does it typically take for my order to be shipped and delivered?

Shipping times can vary based on the product and your location. Orders from our stock are processed within 24 hours on working days. If items are located in our Europe stock, they will be shipped within 3 - 7 working days. Additionally, you have the option to choose DHL Express delivery, ensuring items are delivered in 24 hours within Europe and 3-5 days for the rest of the world. For expedited or express shipping options, please feel free to contact us via email.

Can I return or exchange an item if it doesn't fit or meet my expectations?

Absolutely! We have a customer-friendly return and exchange policy. If you're not 100% satisfied with your purchase, you can return or exchange it within a 21-day period, provided it's in its original condition, never used, and still has the tags attached. Your satisfaction is our priority!

How do I choose the right equipment for my skill level and needs?

💡 Not sure which equipment is right for your skill level or riding style?

Our product pages include detailed descriptions, sizing charts, and expert guides to help you choose. If you still have questions, our experienced team is here to help you make the best decision for your watersport adventures.

🟢 Contact us anytime:

  • 💬 Live Chat: Click the chat icon in the bottom-right corner of the screen
  • 📱 WhatsApp: +386 71 604 980
  • ✉️ Email: Send us a message and we’ll reply within 15 min - 3 hours
  • 📍 Visit us: Our warehouse and test center is based in Slovenia – pickup available by appointment
Do you offer a warranty or guarantee on the equipment sold on surf-store.com?

Yes, all products come with a manufacturer's warranty. Details can be found on the individual product pages or by contacting our customer service team.Most brands 1 year to maximum 2 years on some items.

What payment methods do you accept on surf-store.com?

We accept payments via:

Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Klarna, iDEAL, and bank transfer.

💶 Pay by bank transfer and get 5% OFF your total order!

After checkout, we'll send you a PDF invoice with the discount already applied.

Do you provide any discounts or promotional codes? How do I go about applying them to my payment?

Bank Payment Discount:

Get 5% discount on your total purchase when you opt for bank payment. Simply send an email to info@surf-store.com, and we will provide you with a tailored offer for your payment.

New Customer Discount:

If you're a new customer, we have a special treat for you! Use the code "surfstore5" during checkout to receive a 5% discount on your first order.

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